Terms & Conditions

TERMS & CONDITIONS

These conditions have been written with the goal of being as fair as possible to both our students and our tutors.
All enrolled students are subject to these terms.

CATCH UP LESSONS
(See exceptions further down this page)

IF YOU MISS A LESSON

We can offer a catch up lesson to students taking individual lessons, on the following conditions:

At least 24 hours notice is given to cancel the original lesson.
A maximum of 1 catch up lesson can be given per school term.
The catch up lesson will either be at a convenient time throughout the term, or on the set dates for catch up lessons, as described here. We may need to shuffle times to accommodate the tutor's schedules. We will be in touch to confirm an appropriate time.
Encore cannot guarantee the regular weekly teacher will deliver the catch up lesson, however our relief tutors will have access to all lesson notes.
If contact is not made by the student to accept the offer of the catch up lesson, then the catch up lesson is forfeited.
Catch up lessons are not available to group and band students.
Catch up lessons cannot be carried over or credited into subsequent terms.

IF WE MISS A LESSON

We strive to provide a relief teacher on the day of the lesson. If we cannot, then a catch-up lesson will be offered in the holidays or an account credit/refund will be given.
The catch up lesson will either be at a convenient time throughout the term, or on the set dates for catch up lessons, as described here. We may need to shuffle times to accommodate the tutor's schedules. We will be in touch to confirm an appropriate time.
If no suitable time for catch ups can be found, then Encore will issue full refunds or credits for the missed lesson(s).

TEMPORARY EXCEPTIONS TO OUR CATCH UP POLICY - COVID-19

We understand that Covid changes things. We have temporarily increased our flexibility around cancellations to reflect the current situation. These new terms are all in favour of the students, so please keep respectful of our tutors who are generously giving extra time to make sure your learning can continue consistently. The below terms apply to one-on-one lessons and private groups (such as duos and siblings). These do not apply to group lessons.

Limit of 1 Catch Up per term for absences unrelated to Covid-19 or self-isolation.
Any and all lessons missed due to Covid-19 or self-isolation will be conducted over Zoom. We cannot offer refunds or credits for lessons missed due to isolation. This point applies only to students who are legally required to isolate. It does not apply to students who voluntarily choose to isolate without a legal requirement. We can offer this only for the period the student is isolating. For a lesson to be moved to Zoom, we must be informed by 9am on the day of your lesson at the very latest, otherwise the lesson will be considered forfeit.
For cancellations in the event of any sickness, we must be informed by 9am on the day of your lesson at the very latest. For Saturday morning lessons before 12pm, we must be informed by 3pm on Friday afternoon. All other reasons require 24 hours notice. We require notice so we can fairly inform tutors of the cancellation, and make other arrangements with the lesson time.
If a teacher has Covid-19 or is self-isolating, we will either provide a relief teacher onsite, OR we will offer Zoom lessons at the usual lesson time with the regular tutor where possible.

ONGOING ENROLMENT

Enrolment carries over into subsequent terms at the same regular time slot. Please let us know if you are planning to discontinue your lessons, or need a change to your lesson time.

Music lessons are held during Encore school terms as outlined here.

Encore reserves the right to refuse or cancel your enrolment. In the event of a cancellation, Encore will provide a refund or credit for any lessons you have paid for but not attended.

PAYMENT

You will be invoiced each term for an entire term’s music lessons. Fees must be paid in full before the first lesson of each term.
New students who begin after a term has started will be invoiced only for the remaining lessons in that term.
Students are required to have relevant music books (approved for their level) which may incur extra costs. Teachers will recommend appropriate books to purchase.
If payment is not received after your first lesson in the term, Encore reserves the right to cancel your enrolment.
Encore does not give any refunds or crediting of fees except on the rare occasion where a lesson has to be cancelled due to the unavailability of a teacher.

GENERAL

Please be punctual for your lessons. Lessons are held back-to-back and we will not be able to extend your time slot.
Encore is not responsible for the health and safety of students. While all due care is taken to avoid accidents
In the event of a student requiring urgent medical treatment during a lesson, Encore would arrange this at the expense of the student or the parent/caregiver.
Encore will take all reasonable care during lessons to ensure your well-being. However, we are not liable for any loss, damage or injury incurred on the school premises.