Terms & Conditions

These are the terms and conditions for students enrolled in Encore!

Music Lessons:
Music lessons are held during Encore! school terms as outlined on our website.
Please be punctual for your lessons. Lessons are held back-to-back and we will not be able to extend your time slot.
In the event that your regular teacher is unable to attend a lesson, Encore! will either provide a substitute teacher or reschedule the lesson at a time that is convenient for you.
In the event of a student requiring urgent medical treatment, Encore! would arrange this at the expense of the student or the
parent/caregiver.
Encore! reserves the right to refuse or cancel your enrolment. In the event of a cancellation, Encore! will give you a refund for any lessons you have paid for but not attended.

Fees:
You will be invoiced each term for an entire term’s music lessons. Fees must be paid in full before the first lesson of each term.
New students who begin after a term has started will be invoiced only for the remaining lessons in that term.
Every Encore! student is required to pay for a music book (Encore! approved at their level) and a one-off registration (which includes an Encore! Start Up Kit) of $10.00. These items will be included on your invoice.
If payment is not received after your first lesson in the term, Encore! reserves the right to cancel your enrolment.
Encore! does not give any refunds or crediting of fees except on the rare occasion where a lesson has to be cancelled due to the unavailability of a teacher.
Encore! will take all reasonable care during lessons to ensure your well-being. However, we are not liable for any loss, damage or injury incurred on the school premises.
Catch-Up Lessons: Students who are taking individual lessons are entitled to one catch-up lesson each term. The dates for catch-up lessons are fixed and are outlined on our website.
Catch-up lessons are given only if you advise us by 4pm the day before your lesson of your intended absence. They will not be provided otherwise.
Catch-up lessons are not provided for group lessons.