Terms & Conditions

These are the terms and conditions for students enrolled in Encore!

Catch-Up Lessons:

• Students enrolled in individual lessons are entitled to one catch-up lesson per term. The dates for catch-up lessons are fixed and are outlined here.
• Catch-up lessons can only be given if you advise us by 4pm the day before your lesson of your intended absence.
• Catch-up lessons are not provided for group or duo lessons.
• In the event that your regular teacher is unable to attend a lesson, Encore will either provide a substitute teacher or reschedule the lesson at the end of term.

Enrolment:

• Enrolment carries over into subsequent terms at the same regular time slot. Please let us know if you are planning to discontinue your lessons, or need a change to your lesson time.

• Music lessons are held during Encore school terms as outlined here.

• Encore reserves the right to refuse or cancel your enrolment. In the event of a cancellation, Encore will provide a refund or credit for any lessons you have paid for but not attended.

General:​

• Please be punctual for your lessons. Lessons are held back-to-back and we will not be able to extend your time slot.
• In the event of a student requiring urgent medical treatment during a lesson, Encore would arrange this at the expense of the student or the parent/caregiver.

Fees:

• You will be invoiced each term for an entire term’s music lessons. Fees must be paid in full before the first lesson of each term.
• New students who begin after a term has started will be invoiced only for the remaining lessons in that term.
• Students are required to have relevant music books (approved for their level) which may incur extra costs. Teachers will recommend appropriate books to purchase.
• A one-off registration fee if $10 applies. This includes an Encore Start Up Kit.
• If payment is not received after your first lesson in the term, Encore reserves the right to cancel your enrolment.
• Encore does not give any refunds or crediting of fees except on the rare occasion where a lesson has to be cancelled due to the unavailability of a teacher.
• Encore will take all reasonable care during lessons to ensure your well-being. However, we are not liable for any loss, damage or injury incurred on the school premises.