The following are the terms and conditions for:

 (a) Students enrolled at Encore! School of Music (as at 21 December 2013)
 (b) Music Class Voucher Redemption (Code: Music1)

 (a) Terms and Conditions for Students Enrolled at Encore! School of Music
Music Lessons:
  • Music lessons are held during Encore! school terms as outlined on our website.
  • Please be punctual for your lessons.  Lessons are held back-to-back and we will not be able to extend your time slot if you are late.
  • In the event that your regular teacher is unable to attend a lesson, Encore! will either provide a substitute teacher or reschedule the lesson
  • In the event of a student requiring urgent medical treatment, Encore! would arrange this at the expense of the student or the parent/caregiver
  • Encore! reserves the right to refuse or cancel your enrolment. In the event of a cancellation, Encore! will give you a refund for any lessons you have paid for but not attended. 

 Fees:
  • You will be invoiced each term for an entire term’s music lessons.  Fees are to be paid before the first lesson of each term.  Installment arrangements is a possibility if you discuss with us first.
  • New students who begin after a term has started will be invoiced only for the remaining lessons in that term.
  • Every Encore! individual lesson student is required to pay for a music book (Encore! approved at their level) and a one-off registration (which includes an Encore! student kit) of $10.00.
  • If payment is not received after your first lesson in the term, Encore! reserves the right to cancel your enrolment.
  • Encore! does not give any refunds or crediting of fees except on the rare occasion where a lesson has to be cancelled due to the unavailability of a teacher.
  • Encore! will take all reasonable care during lessons to ensure your well-being.  However, we are not liable for any loss, damage or injury incurred on the school premises.

 Catch Up Lessons:
  • Students who are taking individual lessons are entitled to one catch-up lesson each term.  The dates for catch-up lessons are fixed and are outlined on our website or outlined in the information sheet provided to the student.
  • Catch-up lessons are given only if you advise us by 4pm the day before your lesson of your intended absence.  They will not be provided otherwise.  
  • Catch-up lessons are not provided for group music lessons.


(b) Terms and Conditions for Music Class Voucher Redemption as at 21 December 2013 (Code: Music1)
  • Any redemption of vouchers is deemed acceptance of these terms and conditions.
  • These vouchers can only be used by those who are not currently enrolled for lessons for which the voucher is being used for. For example, a current individual violin student would not be able to use the voucher for individual violin lessons but would be able to use it for an individual piano lesson or for group guitar classes.
  • No one person is allowed to make use of the promotions stated in the vouchers more than once.
  • The redemption of the vouchers is subject to the availability of the requested classes. For example, if the group class requested by the redeemer is
    full or if there isn't a lesson time or place that suits the redeemer, Encore! School of Music is not obligated to provide any classes for the purpose of
    voucher redemption.
  • The redeemer must not redeem both a group lesson voucher and an individual lesson voucher if it's for the same instrument.
  • The voucher is redeemed at the discretion of Encore! School of Music. We reserve the right to withdraw this promotion or to decline the redemption of these vouchers to any person at any point in time.
  • The redeemer must have the capacity to attend the classes. This includes fulfilling the minimum age required to learn the instrument.
  • The vouchers cannot be exchanged or redeemed for cash.
  • These vouchers cannot be used for lessons held at schools during school hours.
  • We will not be liable in respect of any claim for any loss, damage or injury (including, without limitation, any consequential, indirect, special, punitive or incidental damages) as a result or in connection with the redemption of these vouchers.